Blog / The Most and Least Liked Vehicles According to Owners

The Most and Least Liked Vehicles According to Owners

Some vehicles are great sellers because they have a strong reputation or competitive prices, but that doesn’t necessarily mean they’re the ones owners like the most.

Conversely, the most satisfying models aren’t necessarily the best on the market. They may not rate well on other measures such as crashworthiness or long-term reliability.

Anyhow, U.S. magazine Consumer Reports recently published the results of its latest Annual Auto Surveys on 369,000 vehicles, with the main criteria being the driving experience, comfort, storage, in-car electronics and value. Owners were also asked whether they would buy the same car again if given the chance.

When it comes to brands, Tesla tops the list, followed by Lincoln, Ram and Chrysler. Subaru and Hyundai are tied in fifth place… ahead of Porsche! On the flip side, Infiniti is dead last, followed by parent company Nissan, then Cadillac, Buick and Mercedes-Benz. Surprised?

Most Liked Vehicles According to Owners

  • Tesla Model 3
    What owners like: range, handling, seat comfort
  • Kia Telluride
    What owners like: spacious cabin, V6 power, fit and finish
  • Tesla Model S
    What owners like: range, performance, technology
  • Tesla Model Y
    What owners like: range, versatility, safety
  • Mazda MX-5
    What owners like: driving dynamics, agility, easy roof manipulation
  • Lincoln Aviator
    What owners like: power, agility, classy and sophisticated interior
  • Lincoln Corsair
    What owners like: ride quality, quiet interior, safety content
  • Toyota Prius
    What owners like: reliability, proven hybrid system, Prime model with 30+ km of EV range
  • Jeep Gladiator
    What owners like: V6 power, versatility, go-anywhere Rubicon model
  • Tesla Model X
    What owners like: range, performance, technology

Least Liked Vehicles According to Owners

  • Mazda CX-3
    What owners dislike: tight rear seats and trunk, frustrating infotainment system, wind and road noise
  • Nissan Kicks
    What owners dislike: stiff ride, slow acceleration, no AWD option
  • Infiniti QX60
    What owners dislike: aging design, lack of agility, limited comfort in the second row
  • Infiniti QX50
    What owners dislike: low fuel economy, confusing controls, lackluster handling
  • Jeep Compass
    What owners dislike: unrefined powertrain, lack of agility, uncomfortable rear bench.
  • Nissan Pathfinder
    What owners dislike: lack of agility, limited comfort in the rear seats, outdated interior
  • Chevrolet Trax
    What owners dislike: underwhelming performance, stiff ride, loud and tight cabin
  • Infiniti Q50
    What owners dislike: low fuel economy, small trunk, frustrating infotainment system
  • Ford EcoSport
    What owners dislike: lack of comfort, loud cabin, stiff ride
  • Toyota C-HR
    What owners dislike: slow acceleration, poor visibility, loud and tight cabin

What About Electric Vehicles?

Back in January, J.D. Power released its inaugural Electric Vehicle Experience Ownership Study in collaboration with PlugShare.

Nearly 10,000 owners of 2015-2021 model year vehicles were surveyed last fall to measure their satisfaction across seven factors including vehicle quality and reliability; driving enjoyment; battery range; accuracy of stated battery range; ease of charging at home; availability of public charging stations; and cost of ownership.

For owners of mass-market EV models, driving enjoyment outweigh quality and reliability. On the luxury side, however, it’s the opposite. J.D. Power found one exception: Tesla. Elon Musk’s company has a not-so-good reputation for build quality, yet Tesla owners are more highly satisfied overall, indicating their willingness to overlook quality problems.

So, which electric vehicles boast the highest satisfaction rate among owners based on the J.D. Power study? The Tesla Model S ranks highest overall and highest in the premium segment. The Tesla Model 3, Model Y and Model X are right behind, followed by the Audi e-tron and Jaguar I-PACE.

As for mass-market brands, the Kia Niro EV is the most satisfying electric vehicle according to owners, ahead of the Chevrolet Bolt EV and Hyundai Kona Electric. The Nissan LEAF and Volkswagen e-Golf are next.

Some cars like the Porsche Taycan were not considered, mind you. And with many new models about to hit the market, next year’s ranking could look way different.